# Health Tourism and Clinic CRM Source: - TR version: - RU version: - UZ version: > We manage the whole international patient journey in one system, from first contact to post-treatment follow-up. WhatsApp, Instagram and ad leads in one panel, with an automatic first message, multi-currency quotes and branch-level permissions. A **health tourism CRM** manages the entire international patient journey in one system, from first contact (WhatsApp, Instagram, web forms, ads) to treatment, accommodation and follow-up. Moserra has built several systems in production in this field: Datapa for lead and WhatsApp automation, a multi-region health call-centre CRM and a multi-currency health tourism CRM. ## Who is it for? - Clinics, hospitals and health-tourism organisations that receive patients from abroad - Teams advertising in several countries and working with agents who speak different languages - Multi-branch healthcare providers and medical call centres ## Industry-specific features - Multi-channel patient enquiries: WhatsApp, Instagram, web forms, Meta / Google / TikTok ads - An instant automatic first message on WhatsApp for every new lead - Automatic assignment to agents by language and country, with agent performance tracking - Multi-currency quotes and payment tracking - Appointment, treatment, accommodation and transfer tracking, with the patient's full history on one card - Branch- and region-level permissions: each team sees only its own patients - A call-to-treatment conversion funnel and per-campaign reports ## Numbers from production Datapa, which we built for health-tourism organisations, runs on the clients' own servers and has managed **more than 120,000 patient leads** to date. As soon as an ad form is submitted the lead lands in the system and an automatic WhatsApp greeting goes out within seconds. ## Clinic websites We build the multilingual clinic and doctor websites that bring patients into the CRM under our healthcare brand [Klinipa](https://klinipa.com); their forms connect directly to the CRM. ## Process and timeline The first working version (lead capture, automatic first message and the agent panel) is typically live on staging **within one week**. Quote, appointment and treatment modules are added in weekly sprints. ## Frequently asked questions **Where is patient data stored?** On your own server (self-hosted) or on a server set up on your behalf, as you prefer. Datapa installations run on the clients' own servers. **Can agents who speak different languages work in the same system?** Yes. Leads are assigned to the right agent by language and country rules; each agent sees their own patients and management sees every team. **Are ad and WhatsApp integrations included?** Yes. Meta, Google and TikTok lead forms and the WhatsApp Business API are standard integrations of the system.