1. Introduction and Scope
MOSERRA is committed to protecting the privacy of our users, clients, and business partners. This Privacy Policy explains how we collect, process, store, and protect personal data in connection with our software development services, mobile applications, web-based solutions, and consulting engagements.
By using our services, you acknowledge that you have read and agreed to the data collection and processing practices described in this policy.
2. Data We Collect and How We Collect It
To provide professional software solutions, we may collect the following categories of data:
- Personal Identifiers: Full name, position, company name, and tax identification number.
- Contact Details: Email address ([email protected]), phone number, and physical business address.
- Technical Data: IP address, browser type, operating system, access timestamps, and in-application usage statistics.
- Project and Registration Data: API keys (temporary), database schemas, project requirements, and technical documentation shared during the development process.
3. Purposes of Data Processing
Collected data is used exclusively for the following purposes:
- Delivery of contracted software development, maintenance, and technical support services.
- Project tracking and technical support management via the client portal.
- Notifications regarding software updates, security patches, and new features.
- Fulfilment of legal obligations, invoicing, and accounting processes.
- Anonymised usage analytics conducted to improve service quality.
4. Data Security and Retention
MOSERRA uses industry-standard SSL/TLS encryption, firewalls, and secure server infrastructure to protect your data against unauthorised access, loss, or misuse.
Sensitive data used during development (source code, database backups, etc.) is securely destroyed upon project completion or at the end of the contractually agreed retention period. Physical documents are maintained in our secure archive located at Zafer, Adile Naşit Blv. No: 1/F Kat: 6 Daire:59, 34512.
5. Sharing Data with Third Parties
Your personal data will not be sold or rented to third parties without your explicit consent. Where necessary for service delivery, data may be shared with cloud service providers (AWS, Google Cloud, etc.), payment institutions, and authorised legal authorities. All such disclosures are governed by confidentiality agreements.
6. International Data Transfers
As a global agency, your data may be processed on secure servers located outside your country of residence (for example, in Uzbekistan or European Union countries) due to our software infrastructure requirements. All such transfers are carried out under GDPR-compatible security measures and appropriate safeguards.
7. Your Rights and Contact Information
You have the right to request deletion, correction, or restriction of the processing of your data, as well as to object to its processing. Please submit such requests to .
In the event of any dispute arising from this policy, İstanbul Merkez (Çağlayan) Mahkemeleri ve İcra Daireleri shall have jurisdiction.