1. Parties and Formation of the Agreement
This Remote Services Agreement is entered into electronically between MOSERRA ("Service Provider") and the natural or legal person ("Client") who places an order or subscription via digital channels.
By completing the order or payment process, the Client confirms that they have read, understood, and accepted all terms of this Agreement.
2. Subject Matter of the Agreement
This Agreement governs the scope, pricing, delivery conditions, and the rights and obligations of both parties with respect to software licenses, SaaS subscriptions, maintenance and support services, consulting engagements, or bespoke software development projects.
3. Pricing and Payment Conditions
Service fees are charged at the amount specified on the order or quotation screen. Subscription services may be billed on a recurring basis (monthly or annually).
Applicable taxes and statutory deductions are calculated in accordance with relevant legislation. In the event of a payment failure, the initiation, continuation, or renewal of the service may be suspended.
4. Delivery and Service Access
For digital services, delivery is deemed to have occurred upon activation of the user account, transmission of the license key, or provision of access credentials.
For project-based work, delivery follows the schedule defined in the quotation, statement of work, sprint output plan, or technical specification. In the event of force majeure or third-party disruptions, the Client will be notified within a reasonable timeframe.
5. Right of Withdrawal and Statutory Exceptions
Statutory rights of withdrawal are reserved. However, for digital content that is immediately executed upon delivery, activated licenses and subscriptions, and software developed specifically for the Client, the right of withdrawal may be restricted under applicable statutory exceptions.
6. Obligations of the Parties
The Client is obliged to provide accurate information, use the service lawfully, comply with license conditions, and maintain account security.
The Service Provider delivers the agreed service in accordance with professional standards, reasonable care, and applicable technical requirements.
7. Intellectual Property and Licensing
Unless otherwise agreed in writing, all intellectual property rights including software, design, documentation, trademarks, and other creative works remain with the Service Provider. The Client receives a limited right to use the deliverables solely within the scope of the agreement and applicable license terms.
8. Limitation of Liability and Dispute Resolution
The Service Provider's liability is assessed within the limits of the applicable service fee and the extent permitted by applicable law. Limitation of liability for indirect damages may apply to the extent permitted by law.
Disputes shall first be referred to mediation and, if unresolved, shall be subject to the jurisdiction of İstanbul Merkez (Çağlayan) Mahkemeleri ve İcra Daireleri.